For all orders made in France, shipping costs are free of charge. For overseas orders, shipping costs are calculated depending on the geographical area.
For France, the bracelets are shipped in 150g or 300g letters with a tracking number. The ready-to-wear is shipped with Colissimo Expert and require a signature upon receipt of delivery.
All orders placed before 9am are shipped the same day. Deliveries take up to 2 to 8 days. You can track your shipment with the tracking number (received by email) on the following website: http://www.laposte.fr/particulier
You have a seven day delay after reception of your order to return your purchases for a refund if they are not suitable. To do this, simply follow the steps in the section MY ACCOUNT / MY ORDERS on www.hipanema.com:
Return costs are at the customer’s charge. We recommend using a tracking letter of 150g to return up to 2 Hipanema Bracelets (1 bracelet weighs 60g) or a tracking letter of 300g to return up to 5 bracelets. For Amenapih item returns, we recommend using a Colissimo envelope.
Your articles must be returned in their original packaging and in their original condition, accompanied by the delivery note received by email at the following address:
HIPANEMA – SHOP
ZI DES VIGNES - 29 RUE BERNARD
We do not do standard exchanges. For a new size, another model, or a different color, simply make a new order on our E-Shop. Shipping costs are free of charge for France.
Upon receipt of return, you will be refunded on the bank account used for payment within a maximum period of 10 days after receipt of your package in our offices.
If a model is defective and needs repair, all models are warranted for 30 days.
For orders made on www.hipanema.com, the warranty begins on the date of receipt of the order.
In order to benefit from this warranty, simply follow the steps in your online account section MY ACCOUNT / MY ORDERS:
Defective products will be taken care of at the Hipanema office located at 30, rue Etienne Marcel 75002 Paris.
Repairs take up to two weeks, excluding shipping time.
Customers who have bought an Hipanema or Amenapih product in a physical store or on an online retailer shop (GaleriesLafayette.com, Brandalley.fr…) must contact the retailer where the purchase was made.
Only the purchase invoice (or sales receipt with a legible date) is a valid proof of warranty.
If the warranty period has expired, repairs are available to customers at the following charges:
Complete change of clasp: 15€
Change of clasp on one side: 8€
Simple repair such as missing beads and faulty bracelets: 8€
To do this, simply write to us at firstname.lastname@example.org.
The return of out of warranty products must be accompanied with the payment (by check to the order of Hipanema).
If you have any questions, we are at your disposal from 9:30am to 5:30pm on 01 53 16 23 51 or at email@example.com.